Frequently asked questions
Short answers about paint points, pricing, ownership, exports, and privacy.
How does the points system work?
100 paint points equal $1. You buy them through Stripe Checkout. On your first purchase of $10 or more, you get a one-time 20% bonus.
How much does each action cost?
Quick Create is 450 points; Visual Identity is 950. Name batches cost 50 points; turning a name into a logo is 200; Variate iterations are 150.
Do paint points expire?
No. Your balance stays yours — there is no expiry date.
Can I get a refund?
Yes when the platform is at fault, generation fails, or in force-majeure cases. Contact support; specialists review each request and decide.
Do I own my logo?
After you pay, the logo is yours with no time limit from Branshy's side, and you may use it commercially.
Can someone else get the same logo from Branshy?
No. Each generation is unique — Branshy does not reproduce an identical mark for another user.
Can I register it as a trademark?
Branshy guarantees what it controls: each generation is unique and is not reproduced for others. Whether you can register a trademark depends on your country's laws and clearance against marks already registered worldwide — that is outside Branshy's scope. We recommend consulting a specialist before filing.
What export formats are available?
SVG, PNG, JPG, and PDF lockups; color palette files; social assets; a brand guide PDF; and mockup scenes from the Mockups tab.
Does Branshy support Arabic?
Yes. You add Arabic text in the Identity Studio with real Arabic fonts and proper shaping. AI generation draws the mark itself — it does not render Arabic lettering in the initial logo pass.
What's the difference between Quick Create and Visual Identity?
Quick Create is a short brief — brand name, industry, and colors — for a fast logo pair. Visual Identity is a full brief with logo type, mood, audience, and optional AI refinement before generation.
Can I edit the logo after generation?
Yes — in the Identity Studio: colors, parts, text, and layout.
What if I don't like the result?
Contact support. We review the case and may restore points or decline a refund.
Are my projects public by default?
No. Projects are private unless you choose to publish.
Who can see my logo?
By default, only you — and anyone you share a link with. If you set a project to Public, your logo and brand name can appear in the homepage gallery and in search.